ServiceNow System Administrator
Expert Instructor - Led Classes (Virtual)
Start Date: June 29, 2024
Program Duration: 8 Weeks
Class Days/times:
(Saturday: 11:00 AM - 01:00 PM EST)
(Sunday: 04:00 PM - 06:00 PM EST)
The ServiceNow Administrator Immersion is a practical, hands-on training program designed to deepen your skills and launch you into the in-demand and high-paying ServiceNow space. This comprehensive course equips you with the essential knowledge and tools needed to effectively manage and optimize the ServiceNow platform, setting you on a path to becoming a proficient and sought-after ServiceNow Administrator.
About the Course
This immersive program covers all critical aspects of ServiceNow administration. You will begin with mastering the core concepts and architecture of the ServiceNow platform, ensuring you can navigate its interface with ease. From there, you will dive into user and group management, where you'll learn to configure access controls and permissions efficiently. The course also focuses on customizing forms and lists to meet specific business requirements, and designing automated workflows using Flow Designer to streamline business processes. You will gain hands-on experience in developing and managing service catalog items, and configuring request workflows to enhance service delivery. By the end of the ServiceNow Administrator Immersion program, you will possess a robust skill set that makes you invaluable to any organization leveraging ServiceNow. Join us to elevate your career and become a key player in the rapidly growing field of ServiceNow administration. Register today and take the first step toward your new career!
Learning Objectives
Upon completion of this program, you will learn to
1. ServiceNow Platform Fundamentals: Master the core concepts and architecture of the ServiceNow platform and navigate its interface efficiently.
2. User and Group Management: Effectively manage users, groups, and roles, including configuring access controls and permissions.
3. Form and List Configuration: Customize forms and lists to align with business requirements, adjusting field settings and layouts.
4. Workflow and Automation: Design and implement workflows using Flow Designer to automate various business processes.
5. Service Catalog and Request Management: Develop and manage service catalog items, configuring workflows for request fulfillment.
6. Incident, Problem, and Change Management: Administer ITSM modules and configure SLAs, notifications, reporting for Incident, Problem, & Change Mgt.
7. Reporting and Dashboards: Create and manage insightful reports, gauges, and dashboards, utilizing Performance Analytics for advanced reporting.
8. Instance Maintenance and Upgrades: Perform routine maintenance, manage upgrades, and implement best practices for instance security and performance.
What You’ll Get
Alumni Experience
Frequently Asked Questions
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